Shipping & Returns Policy
DELIVERY
Each item on the website has a delivery timescale listed but if you require an item to be delivered sooner, or by a specific date, please call +44 (0)20 7430 2070 or email info@sophieharley.com and we will do our best to fulfil your requirements.
Please note that some 18ct gold or bespoke jewellery may take up to 6 weeks for delivery.
SHIPPING CHARGES:
UK (excluding Northern Ireland): FREE for orders over £100. £8.50 shipping fee applies for orders under £100
Via Royal Mail Special Delivery. Your parcel should arrive by 1pm on the next working day after the dispatch date. This is an insured and traceable service and a signature will be required on delivery of your parcel. If your order is urgent, please email info@sophieharley.com, as next day delivery is often possible.
Northern Ireland: FREE shipping for orders over £500. £20 shipping fee applies for orders under £500.
Via DHL. Your parcel should arrive on the next working day after the dispatch date.
Europe: FREE shipping for orders over £500. £35 shipping fee applies for orders under £500.
PLEASE NOTE: From January 1st 2021, the following changes were applied to goods shipped from the UK to countries within the EU:
- We are no longer required to collect VAT on orders purchased for delivery to the EU.
- Prior to delivery, recipients are required to pay the rate of VAT set within their country. Recipients are also responsible for paying any additional handling fees on orders shipped from the UK to the EU.
Via courier (DHL/DPD/UPS). Your parcel should arrive within 3 working days from the dispatch date (subject to customs clearance). This is an insured and traceable service. A signature will be required on delivery of your parcel and you may be required to supply ID for customs clearance purposes such as your tax code or social security number. Any Customs import duty charges or brokerage fees assessed by customs will be the responsibility of the recipient. Please be aware that these charges are not already included in the transit shipping costs.
UK VAT will not be charged on items shipped outside the UK.
Worldwide: FREE shipping for orders over £500. £45 shipping fee applies for orders under £500.
Via courier (UPS). Your parcel should arrive within 3 working days from the dispatch date (subject to customs clearance if outside the EU). This is an insured and traceable service. A signature will be required on delivery of your parcel and you may be required to supply ID for customs clearance purposes such as your tax code or social security number. Any Customs or import duty charges assessed by customs will be the responsibility of the recipient. Please be aware that these charges are not already included in the transit shipping costs.
UK VAT will not be charged on items shipped outside the UK.
If for any reason there is likely to be a delay with your order, we will contact you as soon as possible to discuss alternative options.
RETURNS
When jewellery has been made to specific requirements or is a bespoke commission, we cannot offer refunds unless the item is faulty. Stock items purchased via the website may be returned within 14 days for a refund if unsuitable. All other purchases may be returned for exchange within 28 days.
For hygiene reasons, we are not able to accept returns on earrings unless they are faulty.
If you should receive a faulty or damaged item, please notify us within 48 hours of receipt.
When ordering rings, it is the customers responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size can be re-sized, but this may be subject to a charge.
To arrange a return, please email info@sophieharley.com or call us on on + 44(0)207 430 2070 quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 48 hours of receipt).
All returned items must be returned unworn and in their original box. We will not exchange goods that have been worn, do not have their original packaging or show or are damaged in any way. In this instance, the goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
We pride ourselves in producing hand finished jewellery of the highest quality and much care and attention is taken to insure our customers enjoy an efficient and friendly service at Sophie Harley London. Please contact us using the form below with any queries, or e-mail: info@sophieharley.com
