Terms & Conditions

Credit Card Payment Option

Once credit card details and funds have been authorised, Sophie Harley London will send an email acknowledging your order request.
If the credit card details and or funds are not authorised, Sophie Harley London will inform the customer and reserves the right to cancel the order. Sophie Harley London will do its utmost to clarify any authorisation problems.

Once payment has been received and the funds received by Sophie Harley London, Sophie Harley London will process the order and send an email confirming payment of your order and the process thereof.

Receipt of an Order Confirmation indicates a legally binding purchase and sale agreement between yourself and Sophie Harley London.
Sophie Harley London reserves the right to cancel or reverse an order. In the event that an order cannot be fulfilled, an alternative will be offered

Bank Transfer Payment Option

For customers wishing to make purchase via bank transfer payment method, please contact the studio for payment details.
Once payment has been received by Sophie Harley London, the order will be processed and Sophie Harley London will send an email confirming your order and process thereof.

Onus is on the customer to ensure payment is received by Sophie Harley London.

Receipt of an Order Confirmation indicates a legally binding purchase and sale agreement between yourself and Sophie Harley London.

Pricing

All prices are as quoted on our website, in GBP (including VAT).
VAT and the rate of VAT will depend on your selection of shipping destination. Currently orders shipped within the United Kingdom and EU Member States are subject to VAT at 20%.
If you are ordering from a country outside the UK or Europe, please visit our worldwide website: https://us.sophieharley.com
While we believe that our ordering and payment system is amongst the most advanced available we do reserve the right to correct any system errors, including errors in pricing, and we do not honour incorrect pricing.
Sophie Harley London reserves the right to change prices without notice.

Only Hallmarked Metals

Sophie Harley London only deals with gold, platinum and silver that has been hallmarked by the Assay Office London.

Precious metals are rarely used in their purest form. Instead, they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour. It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Sophie Harley London is registered with the London Assay Office, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers. By only dealing in recognised hallmarked goods we provide you with the certainty that you will only be purchasing gold, platinum or sterling silver as defined by the exacting standards of recognised assay offices. Each piece will carry Sophie Harley's registered makers mark to guarantee its authenticity subject to the following weight exemptions: The minimum weight for hallmarking silver items is 7.78 grams, gold is 1 gram & platinum is 0.5 grams. 

Many Sophie Harley London products carry a hallmark even if they are under the mandatory weight for hallmarking. Any un-hallmarked items below the mandatory weight for hallmarking undergo periodic voluntary testing to ensure they meet the minimum fineness requirement. 

Ethically Sourced Materials

Sophie​ ​Harley​ London ​jewellery​ ​is​ ​made​ ​in​ ​London​ ​using​ ​traditional​ ​techniques and skilled craftmanship.​ ​Stones​ ​are​ ​sourced​ ​from reputable​ ​dealers​ ​who​ ​adhere​ ​to​ ​the​ ​Kimberley​ ​Process,​ ​a​ ​certification​ ​scheme​ ​established​ ​in 2003​ ​by​ ​a​ ​United​ ​Nations​ ​resolution​ ​with​ ​is​ ​a​ ​commitment​ ​to​ ​remove​ ​conflict​ ​diamonds​ ​from​ ​the global​ ​supply​ ​chain.​ ​Gem​ ​materials​ ​are​ ​cut​ ​and​ ​processed​ ​in​ ​controlled​ ​environments​ ​where​ ​modern equipment​ ​and​ ​employment​ ​law​ ​is​ ​enforced,​ ​ensuring​ ​employees​ ​are​ ​treated​ ​well​ ​and​ ​fairly.​ ​All​ ​of​ ​the silver​ ​and​ ​the​ ​vast​ ​majority​ ​of​ ​the​ ​gold​ ​in​ ​Sophie​ ​Harley’s​ ​jewellery​ ​is​ ​recycled​ ​-​ ​pioneering​ ​an upcycling​ ​revolution​ ​in​ ​the​ ​jewellery​ ​industry.

The colours, shapes and sizes of the gem stones we use may vary slightly. We endeavour to use gem stones that are as close in appearance to the stones pictured on the website as possible.

Cleaning and Caring for your Jewellery

Silver and Silver with Gold Plated Detail:

Sophie Harley London silver jewellery has a unique appearance and finish. As with all silver jewellery, it may become tarnished over time and we recommend gently rubbing a silver polishing cloth on the silver parts to restore the shine. If the piece has become very tarnished, a soft toothbrush with mild soapy warm water can also be used. Do NOT use silver dip as it will strip the original finish.

Please avoid any contact with chemicals such as chlorine as this will oxidise and turn your silver black. 

Gold Plating:

The plating on our rings is 5 microns thick and on all other pieces it is 3 microns thick. Whilst this is considerably thicker than a “flash” plate or gilding, the plating will wear gradually over time.

Please contact us if you require a quote for re-plating.

18ct Gold and Platinum:

Whilst these metals don’t tarnish, they may benefit from a polish from time to time and we recommend rubbing your jewellery gently with a gold or platinum polishing cloth to restore the shine. Stone set pieces may also benefit from cleaning with a soft toothbrush in mild soapy warm water.

If you would like us to professionally clean of any of your Sophie Harley London jewellery, please contact us at the studio for a quote.

General Legal Terms

Sophie Harley London shall not be liable for any indirect, special, incidental or consequential damages of any nature, regardless of the form of action, based on strict product liability or otherwise.

Sophie Harley London makes no representations or warranties regarding the accuracy, reliability or completeness of the content (both text and images) of the website. We are also not responsible for the content of any third party website that is linked to this site.
We reserve the right to amend these terms and conditions from time to time, without notice. Amended terms and conditions will become applicable once they have been posted on the website.