Please note that due to COVID-19, online orders are being dispatched but they may take a little longer than usual. If your order is urgent, please email us: email@example.com . We will continue to do our very best to deliver orders as swiftly as possible.
We are currently unable to receive any parcels at our studio address. Please contact us if you have any queries or require an alternative postal address: firstname.lastname@example.org .
Each item on the website has a delivery timescale listed but if you require an item to be delivered sooner, or by a specific date, please call +44 (0)20 7430 2070 or email email@example.com and we will do our best to fulfil your requirements.
Please note that some 18ct gold or platinum bespoke jewellery may take up to 6 weeks for delivery.
By Royal Mail Special Delivery. Your parcel should arrive by 1pm on the next working day after the dispatch date. This is an insured and traceable service and a signature will be required on delivery of your parcel. If your order is urgent, please email firstname.lastname@example.org, as next day delivery is often possible.
Europe: FREE shipping for orders over £500. £25 shipping fee applies for orders under £500.
Via courier (DHL/DPD/UPS). Your parcel should arrive within 3 working days from the dispatch date (subject to customs clearance if outside the EU). This is an insured and traceable service. A signature will be required on delivery of your parcel and you may be required to supply ID for customs clearance purposes such as your tax code or social security number. Any Customs or import duty charges assessed by customs will be the responsibility of the recipient. UK VAT will not be charged on items shipped to countries outside the EU (European Union).
Worldwide: FREE shipping for orders over US$500. US$35 shipping fee applies for orders under US$500.
Via courier (UPS). Your parcel should arrive within 3 working days from the dispatch date (subject to customs clearance if outside the EU). This is an insured and traceable service. A signature will be required on delivery of your parcel and you may be required to supply ID for customs clearance purposes such as your tax code or social security number. Any Customs or import duty charges assessed by customs will be the responsibility of the recipient. UK VAT will not be charged on items shipped to countries outside the EU (European Union).
If for any reason there is likely to be a delay with your order, we will contact you as soon as possible to discuss alternative options.
When jewellery has been made to specific requirements or is a bespoke commission, we cannot offer refunds unless the item is faulty. Stock items purchased via the website and delivered to a UK address may be returned within 7 days for a refund if unsuitable. All other purchases may be returned for exchange within 28 days.
Customers outside the UK may return stock items within 14 days for a refund if unsuitable.
For hygiene reasons, we are not able to accept returns on earrings unless they are faulty.
If you should receive a faulty or damaged item, please notify us within 48 hours of receipt.
When ordering rings, it is the customers responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size can be re-sized, but this may be subject to a charge.
To arrange a return, please email email@example.com or call us on on + 44(0)207 430 2070 quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 48 hours of receipt).
All returned items must be returned unworn and in their original box. We will not exchange goods that have been worn, do not have their original packaging or show or are damaged in any way. In this instance, the goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
We pride ourselves in producing hand finished jewellery of the highest quality and much care and attention is taken to insure our customers enjoy an efficient and friendly service at Sophie Harley London. Please contact us using the form below with any queries, or e-mail: firstname.lastname@example.org